(hereinafter “the hotel”, “The Torby” or “The Torby Hotel”)

The terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made. Separate rules apply for group reservations over 6 persons. The hotel reserves the right to apply special terms and conditions that differ from these in case of public holidays, special events, seasonality or in the event that additional services require. Section 13 is only valid to group bookings.



When reserving a room your name, address, arrival- and departure time and method of payment are required. A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. The hotel is entitled to apply different kinds of rules such as reservation fee or credit card guarantee in order to secure the reservation.



The hotel room is at your disposal from 3:00 pm on the day of arrival. On your departure day the room must be vacated by 11:00. The hotel is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.


The room will be reserved for you until 4:00 pm on the day of arrival unless no other agreement has been made at the time of reserving or if the confirmed rate or reservation period does not include any other special terms. In case of arrival after 4:00 pm you can guarantee the reservation with a credit card or other method specified. Otherwise the hotel can release the reserved room for sale after 4:00 pm. In case you arrive at the hotel according to the arrival time agreed and the room you have reserved is not available, the hotel is liable to arrange you an equivalent room without extra charges.



Credit card guarantee is required for all bookings when confirming the reservation. Credit card guarantee is required when confirming the reservation. We will send a link in a separate email to securely guarantee the booking. Kindly note that we do not accept credit card details sent by email or over the phone. Customers with an invoicing agreement may guarantee the reservation under company name. Credit card used for guaranteeing the stay may also be used for charging any incurred costs related to cancelled or no-show reservations. As an alternative method of guarantee, to guarantee the reservation, Kämp Collection Hotels reserves the right to require either a complete or partial advance payment. Amount of prepayment and a schedule for prepayment will be contracted with customer in writing or via terms and conditions related to purchase.

*The Torby reserves the right to verify the credit card to the agreed amount.



Unless otherwise agreed at the time of reservation, unless the rate confirmed or the reservation period includes special terms, the room cancellation must be made no later than 14 days before the date of arrival without a fee.


Flexible rate

Cancellation is free of charge from 15:00, 14 days prior to arrival.

If cancellation comes in less than 15:00, 14 days prior to arrival, a cancellation fee of one night stay and products will be charged.

The card given at the time of booking is a card that is charged 14 days before arrival for the sum of the first night and any additional services.


Non-refundable rate

The reservation is confirmed by the payment of a 100% deposit of the total reservation amount. Cancellation will result in the forfeit of the entire deposit. The deposit will be charged immediately during the reservation process and is non-refundable.

*All wedding guest rates operate under the Non-refundable rate policy.

Cancellations must be made in writing either by email or via the electronic booking system. In case you fail to arrive without cancelling your reservation, the hotel is entitled to charge the cancellation fee associated with your booked rate. It is not possible to make a partial cancellation for a booking of several days.





Early departure before the agreed day must be informed to the hotel latest by 4:00 pm on the day before. If your reservation is for several nights the hotel is entitled to charge you the full amount for the whole stay. Early departure before the agreed day may also cause changes in the room rate confirmed.



All our hotels accept cash payments in euros and the most commonly used credit/debit cards. The hotel is not obliged to accept foreign currency, vouchers, cheques or credit/debit cards unless the hotel has volunteered to do so. In case the reservation has not been paid in advance, it should be settled upon arrival at the hotel by cash or credit card. When reserving a room, the hotel is entitled to approve and charge international credit/debit cards. A reservation fee may be charged to the credit card as a prepayment or as on authorization for the stay. This will be deducted from the final bill. The hotel is entitled to require a deposit for additional services such as minibar, restaurant and SPA services.

The amount of deposit may vary, being the total deposit sum between 50-150€/ per night. 

The credit card used for guaranteeing/ paying the stay may also be used for charging any incurred costs (damages, non-reported purchases) noticed post checkout.



We follow good manners and hotel rules at the hotel. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.

For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms/facilities and the maximum capacity per room/facility may not be surpassed.



Your valuables can be stored in a safety deposit box in your room or the hotel can store your valuables upon request. The hotel is entitled to collect a charge for storage of these items. In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.

The hotel is not responsible for valuables stored in a safety deposit box in your room. The hotel is not responsible for damage or disappearance of vehicles kept in the garage or the hotel’s parking area or valuables inside the vehicle. The hotel is obliged to clearly express in the garage and at the parking area that the area is not supervised and the hotel is not responsible for the property kept in there.

You are responsible for your own luggage, unless the hotel has taken it for storage. If the hotel is not responsible for the luggage taken for storage, the hotel must separately inform about it.



As a guest you are responsible for damage caused on purpose or by accident by you, your guest or your pet in the hotel room or in hotel premises. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property. The responsibility for caused damage is determined by general principles.



Only a person over the age of 18 is allowed to make a reservation. The adult making a reservation for a person under the age of 18 will be held responsible for the minor, whether he or she accommodates with the minor or not. An underage person travelling alone will need a letter of consent signed by a guardian. The letter has to include the minor’s name, birthday and dates of arrival and departure. The name and contact information of a guardian are also required. 

From 0-4 years, accommodation is free of charge. For children 4+ and adults, an extra bed is available at 67 € / night in The Teema and The Taika room categories. The extra bed fee includes breakfast


11. PETS

Dogs are most welcome in select rooms. Pet friendly rooms are available upon request for an additional fee of €35 per stay (maximum 3 pets). 

As we have a limited number of pet friendly rooms, please get in touch with us via email prior to making the booking:

As a guest you are responsible for the wellbeing of the pet, as well as for any damage caused by your pet in the hotel room or in hotel premises. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property.



In the event of force majeure or an obstacle beyond the control of The Torby Hotel (e.g. fire or water damage, official regulations), The Torby may cancel the reservation. In this case, the customer is entitled to a full refund of the payment made.


13. Group Terms

Bookings for 3+ rooms

For group reservations, the booking is confirmed by a 30% invoice or credit card payment. The deposit payment due date will be 14 days after the booking confirmation date. The remaining balance is due 14 days before the arrival date. The full amount of the reservation will be withheld if a cancellation is made less than 14 days before arrival at 15:00. Room sharing must be delivered at least 14 days before arrival.


All group cancellations must be confirmed in writing. If the group cancellation is made later than outlined in our group cancellation policy, cancellation fees apply. If the group neither appears nor cancels (“no show”) the hotel shall receive payment equal to the price of the services booked.